Tire Connect Refund and End of Day (EOD) Procedure

1. Tire Connect Refunds

As a reminder, we have a no-refund policy for deposits on Tire Connect orders. However, we recognize that certain situations may necessitate exceptions. In those rare cases, follow these steps:

1. Apply Deposits to Alternative Options First:

• Before considering a refund, attempt to apply the deposit to another order, such as a different set of tires or services offered by the store.
• If this is not feasible, assess whether a restocking fee is necessary (e.g., for special-order items that cannot be returned to the supplier).

1. Store Manager Approval:

• Refund requests must be approved by the store manager before proceeding.
• Approval can be given verbally or via email.

1. Refunding the Deposit:

• Obtain the customer name, work order number, the reason for the refund, and the amount to be refunded (if the full deposit is not being refunded, specify what was applied to other charges such as a restocking fee).
• Inform the customer that the refund will be processed by our corporate team and they will receive a receipt via email once completed.
• The store manager must email Amy Robertson with the following details:

• Customer name
• Work order number
• Refund amount
• Reason for refund

1. Corporate Processing:

• Amy will process the refund and email a receipt to both the customer and the store manager for records.

2. End-of-Day Procedures for Tire Connect Orders

Tire Connect orders will be received via the store's email inbox. To ensure all orders are properly accounted for during the daily closeout process, follow these instructions:

1. Print All Tire Connect Orders Received:

• At the end of each day, print all Tire Connect orders received via email, regardless of whether they have been processed in Traction.

1. Include Only Orders Needed to Balance the Till:

• Review your till to identify any discrepancies.
• For orders that correlate to work orders in the system and are required to balance the till, include those printed orders in your daily closeout package.

1. Store Unused Orders in the Till:

• If an order is not yet needed to balance the till or cannot be correlated to a work order in the system, keep it in the till until it is needed.

1. Daily Closeout Package Requirements:

• Attach the relevant Tire Connect orders, credit card batch reports, bank receipts, and any other required documentation. Ensure that all totals match to avoid discrepancies.