Skip to content
English
More support
Submit a Ticket
  • There are no suggestions because the search field is empty.

Steps to Resolve Credit Card Machine & HITS Freezing

What to do if you're experiencing issues with the credit card machine or HITS freezing or becoming unresponsive.

Steps to Resolve Credit Card Machine & HITS Freezing

If you're experiencing issues with the credit card machine or HITS freezing or becoming unresponsive, follow these steps:

  1. Force Close the Programs

    • Press CTRL + ALT + DELETE and open Task Manager.

    • In the Apps section:

      • End the task for 1st Mile app (may appear as aacredit).

      • End the task for HITS, listed under OpenJDKBinary.

  2. Power Cycle the Credit Card Machine

    • Unplug the machine to fully power it down.

    • Wait about 60 seconds, then plug it back in.

  3. Verify Payment Status

    • Before running another card, open the 1st Mile app and check whether the previous payment was processed.

    • This helps prevent double billing.

 

This issue typically occurs when the credit card machine has trouble communicating with HITS. These steps usually resolve the problem.

Let me know if you'd like this turned into a printable checklist or posted somewhere for your team.