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How to Use HITS Ticket Stats to View Real-Time KPIs

Learn how to use the Ticket Stats feature in HITS to view real-time KPIs such as ticket count, sales, average ticket value, and profit. This guide explains how filters and date ranges control the data displayed, allowing you to quickly analyze performance without running reports.

The Ticket Stats feature in HITS provides a real-time snapshot of key performance metrics—including ticket count, sales, average ticket value, and profit—based on the results currently displayed on your screen.


Where to Find Ticket Stats

    • Located in the top-right corner of the HITS Home Screen
    • Displays summary metrics tied directly to your current search results

Default View

    • HITS defaults to “This Week” (Monday through Sunday)
    • The Ticket Stats will automatically reflect activity within this timeframe unless adjusted

How Ticket Stats Works

The most important concept is:

👉 Ticket Stats always reflects the data you are currently filtering on the screen

This means:

    • Any changes to Ticket Type or Date Range will immediately update the KPIs
    • The totals shown are not static—they are fully driven by your selected criteria

Using Filters to View KPIs

You can control what the Ticket Stats displays by adjusting:

1. Ticket Type

Examples:

    • Open Quotes
    • Work Orders
    • Invoices (closed tickets)

2. Date Range

Examples:

    • Current Week (default)
    • Specific day
    • Last week, quarter, or year

Example Scenarios

Example 1: Open Work Orders

    • Filter: Open Quotes + Work Orders
    • Date Range: This Week (default)

👉 Ticket Stats will display KPIs only for open tickets during the current week

Example 2: Closed Tickets for a Specific Day

    • Filter: Ticket Type = Invoices
    • Date Range: Specific Date (e.g., May 22)

👉 Ticket Stats will display KPIs only for tickets closed on that date, along with the corresponding invoice list

Why This Matters

Using Ticket Stats allows you to:

    • ✅ Monitor performance in real time
    • ✅ View sales and profitability instantly
    • ✅ Apply filters to analyze specific scenarios
    • ✅ Make decisions without running reports or leaving HITS

Key Takeaway

Ticket Stats is a filter-driven, real-time KPI tool that updates instantly based on your search criteria—giving you immediate visibility into performance directly within HITS.

✅ Quick Tip:

If your numbers don’t look right, double-check your filters—Ticket Stats only reflects what is currently displayed on your screen.