Manager Daily Checklist (Article)

Manager Daily Checklist

Purpose: To ensure the manager oversees store operations effectively throughout the day, maintaining consistency, safety, and a customer-first, guest-ready environment.

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Opening Procedures

• Arrive 20+ minutes before opening with a good attitude and in uniform.
• Disarm alarm and unlock doors.
• Conduct a full facility walk-through: note maintenance or safety concerns.
• Verify digital posters and displays are powered on and showing current promotions.
• Review day’s appointments and assign workflow and bays for each technician.
• Prepare work areas — stage tools, parts, and tires for early jobs.
• Check lifts, balancers, compressors, and machines for safe operations.
• Check fire extinguishers and eye-wash access; confirm first-aid kit is stocked.
• Verify all displays (batteries, wipers, tires, promos) are clean, stocked, and visible.
• Balance cash drawers and verify starting cash.
• Check Teams messages, email, and the latest In the Loop bulletin for updates.
• Ensure restrooms are spotless and guest-ready.
• Verify guest Wi-Fi information is visible and accurate.
• Conduct a brief morning huddle: review goals, priorities, and guest standards.

Midday Procedures

• Greet every guest, introduce yourself, and offer water or coffee — they’re our guests and should be treated as such.
• Walk the shop and counter — verify workflow, safety, and productivity.
• Take scheduled lunch and maintain accurate time punches.
• Perform quick midday refresh — restock coffee bar, check restrooms, sweep lobby/shop floors.
• Perform an inventory spot-check and verify key tire sizes are in stock; report low or missing sets to DM or supply chain.
• Monitor consumables (oil, filters, wipers) and reorder as needed.
• Confirm technicians are completing DVIs and alignment checks on all vehicles.
• Encourage satisfied guests to leave Google reviews and share feedback.
• Review GA/HITS sales pacing and make coaching adjustments as needed. 
• Allow time (if workflow permits) for employee training (Paylocity, Today’s Class, Hunter University).
• Check in with each team member to maintain morale and address any needs.
• Continue planning or refining agenda for weekly store meeting. 
• Support teammates and adjust workflow for coverage and efficiency.

Closing Procedures

• Review all open ROs and confirm proper closure.
• Post invoices, finalize reports, and complete end-of-day reconciliation. 
• Ensure equipment has been turned off and compressor(s) drained.
• Confirm all customer vehicles are locked and keys secured.
• Complete Paylocity journaling for employee behaviors (positive and corrective).
• Schedule or prepare notes for weekly staff meeting and development.
• Conduct a final lot walk — verify vehicles locked, doors/gates secure, and lot clean.
• Take cash deposit to nightly depository at the bank.
• Lock all doors, arm alarm, and verify facility is secure.
  
  

End-of-Day Confirmation

• All reports and deposits completed accurately.
• All cleaning zones verified and ready for morning. 
• Staff timecards reviewed and approved.
• Journaling complete and notes logged for weekly meeting.