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How to Attach a File to a Help Desk Ticket

Steps to add a file to a help desk ticket in The Hub.

How to Attach a File to a Help Desk Ticket

Step-by-Step Instructions

Accessing The Hub

Begin by navigating to The Hub using the following link: https://thehub.gillstire.com

Submitting a Ticket

Click on the “Submit a Ticket” option to start the process.

Entering Your Information

Fill in all the required fields, including your email address, name, store number, and phone number. Then, select the appropriate request type for your issue.

Attaching a File

Once you have chosen the request type, an option will appear below labeled “Browse” with the message “No file selected.” This is the section where you can attach screenshots or other relevant files for inventory addition or support documentation.

Click the “Browse” button. This action opens a file explorer window, allowing you to locate the file you wish to attach. Select the desired file. After selection, the Browse button will display the file’s name, confirming your attachment.

Providing Additional Details

Use the “Tell Me More!” box to provide all necessary information to help resolve your issue or fulfill your request. Including details such as work order numbers, screenshots, and thorough descriptions of how you encountered the issue will enable more efficient resolution.