Comprehensive Store Operations Checklist
Comprehensive Store Operations Checklist
Purpose: To ensure the store operates safely, efficiently, and consistently from open to close, maintaining a five-star, guest-ready experience.
TYG – We Are One Team – We Say Yes – We Are Committed to Growth
Opening Procedures
- Arrive 20+ minutes before opening with a good attitude and in
- Conduct a facility walk-through: note maintenance or safety
- Verify digital posters and displays are powered on and showing current
- Review day’s appointments and assign workflow and bays for each
- Prepare work areas — stage tools, parts, and tires for early
- Check lifts, balancers, compressors, and machines for safe
- Check fire extinguishers and eye-wash access; confirm first-aid kit is
- Verify all displays (batteries, wipers, tires, promos) are clean, stocked, and
- Balance cash drawers and verify starting
- Check Teams messages, email, and the latest In the Loop bulletin for
Restroom(s):
- Ensure restrooms are spotless and guest-
- Check toilet, sink, mirror, and floor for any touch-ups
- Verify restrooms are stocked with soap, towels, and toilet
- Trash cans are empty with fresh trash
Lobby / Waiting Area:
- Vacuum or sweep floors and
- Wipe counters, tables, and
- Organize magazines (clean, current, no political content).
- Restock coffee bar and water stations (Point S water if available), along with cups, coffee, creamers, and condiments.
- Verify Promise Plus, Rewards QR, Financing Info, Referral Cards, and BayIQ
- Verify guest Wi-Fi information is visible and
Shop Area:
- Sweep floors and remove
- Put away loose tools and
- Wipe balancers, tire machines, and
- Verify drains clear and cords stored
Outside Area:
- Sweep entryway and
- Straighten signage and outdoor
- Remove trash or debris to maintain curb appeal.
Midday Procedures
- Greet every guest, introduce yourself, and offer water or coffee — they’re our guests and should be treated as such.
- Maintain cleanliness (“clean as you go”).
- Take scheduled lunch and maintain accurate time
- Perform quick midday refresh — restock coffee bar, clean restrooms, sweep lobby/shop
- Recheck guest zone appearance and
- Monitor consumables (oil, filters, wipers).
- Perform an inventory spot-check and verify key tire sizes are in stock; report low or missing sets to DM or supply chain.
- Allow time (if workflow permits) for employee training modules (Paylocity, Today’s Class, Hunter University, etc.).
- Confirm technicians are completing DVIs and alignment checks on all
- Encourage satisfied guests to leave Google reviews and share
- Review GA/HITS sales pacing and make mid-day coaching
- Continue planning or reviewing agenda for weekly store
- Check in with each team member to maintain morale and address any
- Support teammates and adjust workflow as needed.
Closing Procedures
- Complete final cleanup of all four zones (Restroom, Lobby, Shop, Outside).
- Lace dead tires into trailer/bin and
- Take out trash and replace
- Wipe down counters and sanitize guest
- Put away all tools and secure
- Ensure equipment has been turned off and compressor(s)
- Post invoices, finalize reports, and complete end-of-day
- Complete Paylocity journaling for employee behaviors (positive and corrective).
- Schedule or prepare for weekly staff meeting and coaching
- Conduct a final lot walk — verify vehicles locked, doors/gates secure, and lot
- Take cash deposit to nightly depository at the bank.
End-of-Day Confirmation
- All cleaning zones complete and
- All tools/equipment stored
- Guest areas professional and ready for
- Invoices and receipts posted and